Which statement about mediation services is correct?

• A. It is a criminal process
• B. It provides a neutral forum to settle disputes outside courts
• C. It enforces court orders
• D. It imposes penalties

Answer: (B)

Mediation is a neutral, voluntary process where a trained mediator helps the parties in a dispute communicate, explore options, and reach a mutually acceptable agreement. It happens outside the court system in a calm, private setting, and the mediator does not make a binding decision or impose terms. The mediator also does not enforce court orders or impose penalties; enforcement comes only if the parties formalize the agreement or a court adopts it. This collaborative approach is designed to resolve disputes efficiently and preserve relationships, not to adjudicate a matter. That’s why the statement describing mediation as a neutral forum to settle disputes outside courts is the best fit.